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Effective Date: 16 January 2026
Welcome to SOURems, an AI-powered end-to-end event management system operated by FOT Labs ("Company", "we", "us", or "our"). These Terms and Conditions ("Terms") govern your access to and use of our platform, website, and services (collectively, the "Service").
By accessing or using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms. If you do not agree to these Terms, you may not access or use the Service.
For the purposes of these Terms:
"Organiser" means any business, company, or individual who registers for an account and uses the Service to create, manage, and run events.
"Attendee" means any individual who registers for, purchases tickets to, attends, or participates in events powered by the Service.
"Organiser Data" means all data, content, and information uploaded, submitted, or generated by the Organiser or Attendees through the Service, including event details, registration information, and attendee data.
"License" means the allocated capacity for ticket registrations and platform usage as agreed upon between the Organiser and the Company.
"Platform Fee" means the percentage-based fee charged by the Company on ticket sales processed through the Service.
"Ticket Proceeds" means the gross amount collected from Attendees for ticket purchases, before deduction of Platform Fees and any applicable charges.
SOURems provides an event management platform that enables Organisers to manage events, including but not limited to ticket registration, attendee check-in, email campaigns, vendor management, and event analytics. The specific features and functionalities available to an Organiser may vary based on the agreed scope of services.
We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.
To use the Service as an Organiser, you must register for an account. You agree to:
We reserve the right to refuse service, terminate accounts, or remove or edit content at our sole discretion.
The Service is provided on a pay-per-event basis. Fees for each event shall be agreed upon between the Organiser and the Company prior to the commencement of services. The agreed fees will be based on factors including the scope of services, number of expected attendees, and License allocation.
Payment terms shall be as specified in the invoice or service agreement provided to the Organiser. All fees are quoted in Malaysian Ringgit (MYR) unless otherwise specified. The Organiser is responsible for all applicable taxes, duties, and charges imposed by any governmental authority.
All platform service fees paid by Organisers are non-refundable. This includes, but is not limited to, situations where an event is cancelled, postponed, or does not proceed for any reason. In the event of cancellation by the Organiser, no refund or credit shall be issued for fees already paid.
The Service does not automatically renew. Each event engagement is treated as a separate transaction, and continued use of the Service for subsequent events requires a new agreement and payment.
When Organisers sell tickets through the Service, all Ticket Proceeds are collected by the Company through our designated payment processor on behalf of the Organiser. The Company acts as a limited payment collection agent for the Organiser solely for the purpose of collecting and remitting payments.
The Company charges a Platform Fee calculated as a percentage of each ticket sale. The applicable percentage shall be communicated to the Organiser prior to the event setup. The Platform Fee is automatically deducted from the Ticket Proceeds before disbursement to the Organiser.
After deducting the Platform Fee and any applicable payment processing charges, the Company will disburse the remaining Ticket Proceeds to the Organiser in accordance with the disbursement schedule agreed upon. The Organiser is responsible for providing accurate bank account details for disbursement.
The Organiser is solely responsible for determining and remitting any applicable taxes, including sales tax, service tax, or any other governmental charges related to their ticket sales. The Company does not provide tax advice, and Organisers should consult with their own tax advisors.
Refunds for ticket purchases are subject to the refund policy set by each Organiser for their respective events. Organisers may set their own refund policy, which will be displayed on the event registration page. The Company does not control and is not responsible for Organiser refund policies.
Attendees seeking refunds must contact the Organiser directly. The Company may facilitate the technical processing of approved refunds upon instruction from the Organiser, but the decision to grant or deny a refund rests solely with the Organiser.
In the event a refund is issued to an Attendee, the Platform Fee charged on that transaction is non-refundable. The Platform Fee covers the cost of payment processing, platform infrastructure, and administrative services, which are incurred regardless of whether a refund is subsequently issued.
When processing a refund, the Organiser authorises the Company to deduct any previously disbursed Platform Fees from future disbursements or to invoice the Organiser separately for such amounts.
If an Organiser cancels an event, the Organiser is solely responsible for issuing refunds to Attendees in accordance with their stated refund policy and applicable consumer protection laws. The Company shall not be liable for any refunds, damages, or losses arising from event cancellation.
The Organiser is solely responsible for all chargebacks, payment disputes, and reversed transactions related to ticket sales for their events. This includes any fees, penalties, or administrative charges imposed by payment processors or financial institutions as a result of such chargebacks or disputes.
In the event of a chargeback, the Company is authorised to recover the chargeback amount, together with any associated fees, from the Organiser by:
The Organiser agrees to cooperate fully with the Company in responding to any chargeback or payment dispute, including providing documentation and information necessary to contest illegitimate chargebacks.
Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Service for your internal business purposes in connection with organising and managing events.
Usage of the Service is subject to the License allocation agreed upon with the Company. This includes limits on the number of ticket registrations, attendees, and other platform resources. If actual usage exceeds the agreed License, additional fees may apply, and service may be restricted until the License is adjusted.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not use the Service to:
We reserve the right to investigate and take appropriate action, including termination of your account, for any violation of this section.
The Service, including all software, designs, text, graphics, interfaces, and all other content and materials, is owned by or licensed to the Company and is protected by intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Service except for the limited license expressly granted herein.
You shall not copy, modify, distribute, sell, lease, or create derivative works based on the Service or any part thereof without our prior written consent.
The Organiser retains all ownership rights in the Organiser Data. By using the Service, the Organiser grants the Company a limited, non-exclusive, royalty-free license to use, process, and store the Organiser Data solely for the purpose of providing and improving the Service.
We will not share, sell, or disclose Organiser Data to third parties except as necessary to provide the Service, as required by law, or as otherwise described in our Privacy Policy.
Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you acknowledge that you have read and understood our Privacy Policy.
As an Organiser, you are responsible for ensuring that your collection and processing of Attendee data complies with all applicable data protection laws, including the Malaysia Personal Data Protection Act 2010 (PDPA). You must provide Attendees with appropriate privacy notices and obtain any necessary consents for the collection and use of their personal data.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that:
You acknowledge that you use the Service at your own risk and discretion.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF BUSINESS, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE USE OF THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY.
THE TOTAL LIABILITY OF THE COMPANY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE FEES PAID BY THE ORGANISER FOR THE SPECIFIC EVENT GIVING RISE TO THE CLAIM.
These limitations shall apply even if any remedy fails of its essential purpose.
You agree to indemnify, defend, and hold harmless the Company, its directors, officers, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:
We reserve the right to suspend or terminate your access to the Service immediately, without prior notice or liability, for any reason, including but not limited to a breach of these Terms. Upon termination, your right to use the Service will cease immediately.
You may terminate your use of the Service at any time by providing written notice to us. Termination by the Organiser does not entitle the Organiser to any refund of fees already paid.
Upon termination of your account:
You may request a copy of your Organiser Data within the three-month retention period. Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property provisions, disclaimers, limitations of liability, indemnification, and provisions relating to chargebacks and payment disputes.
We reserve the right to modify these Terms at any time. If we make material changes, we will provide notice through the Service or by other means. Your continued use of the Service after such modifications constitutes your acceptance of the updated Terms.
It is your responsibility to review these Terms periodically for any changes.
These Terms shall be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions.
In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the Service, the parties shall first attempt to resolve the dispute through good faith negotiation. The aggrieved party shall provide written notice to the other party describing the dispute in reasonable detail. The parties shall have thirty (30) days from the date of such notice to resolve the dispute amicably.
If the dispute cannot be resolved through good faith negotiation within the thirty (30) day period, either party may submit the dispute to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia. Each party irrevocably consents to the jurisdiction of such courts and waives any objection to the venue of any proceedings in such courts.
These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and the Company regarding the Service and supersede all prior agreements and understandings.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.
You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.
We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, government actions, internet or telecommunications failures, or pandemics.
If you have any questions or concerns about these Terms, please contact us at:
FOT Labs
Email: contact-us@fotlabs.xyz
This Terms and Conditions was last updated on 16 January 2026.
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