These terms cover the SOUR mobile app. If you are looking for the terms of the SOURems web platform for organisers, see the SOURems Terms and Conditions .
Effective Date: 4 September 2026 Version: 1.0
SOUR ("SOUR", the "App") is a mobile application operated by 413 Labs Sdn Bhd (Company No. 202601003992), trading as FOT Labs ("Company", "we", "us", or "our"), a private limited company incorporated in Malaysia.
These Terms of Service ("Terms") govern your download, access to, and use of the App and all related services (collectively, the "Service").
By creating an account, downloading, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.
These Terms are separate from, and do not apply to, SOURems, our web-based event management system for business clients. SOURems is governed by its own Terms and Conditions.
"User" or "you" means any individual who downloads, registers for, or uses the App.
"Host" means a User who creates, publishes, or manages an event through the Service, whether that event is free or ticketed.
"Attendee" means a User who registers for, purchases a ticket to, or attends an event through the Service.
"Contact Card" means a digital contact profile within the Service, whether created by a User about themselves or generated by a User scanning a physical name card.
"Card Scan" means the feature that allows a User to photograph a physical name card so that the Service can extract contact details from it.
"Card Trade" means the exchange or sharing of a Contact Card between Users through the Service.
"Platform Fee" means the fee we charge on paid ticket sales, as described in Section 9.
"Ticket Proceeds" means the gross amount collected from Attendees for ticket purchases, before deduction of the Platform Fee and any other applicable amounts.
"Payment Processor" means Fiuu (operated by Razer Merchant Services Sdn Bhd) or any other licensed payment service provider we engage from time to time.
"User Content" means any content you submit, upload, publish, or transmit through the Service, including event listings, images, descriptions, profile information, and Contact Cards.
3.1 General use. You must be at least 13 years old to create an account and use the Service. If you are between 13 and 17 years old, you may use the Service only with the consent and supervision of a parent or legal guardian, who agrees to be bound by these Terms on your behalf.
3.2 Hosting and selling tickets. You must be at least 18 years old to create a ticketed event, sell tickets, or receive payouts through the Service. We may require proof of age and identity before enabling these features.
3.3 Capacity. By using the Service, you represent that you have the legal capacity to enter into these Terms and that you are not barred from using the Service under the laws of Malaysia or any other applicable jurisdiction.
3.4 Business users. If you use the Service on behalf of a company, partnership, sole proprietorship, or other legal entity, you represent that you have authority to bind that entity to these Terms, and "you" refers to both you and that entity.
SOUR provides a mobile platform that allows Users to:
Discover, register for, and attend events;
Create, publish, and manage their own events, including selling tickets;
Scan physical name cards to create digital Contact Cards;
Exchange Contact Cards with other Users at events;
Check in to events and manage attendance.
The specific features available to you may vary depending on your account type, verification status, and the plan you are on.
We may modify, suspend, add to, or discontinue any part of the Service at any time. Where a change materially and adversely affects a paid feature you are actively using, we will give you reasonable prior notice.
5.1 Registration. You may register using an email address, or through Sign in with Apple or Google Sign-In. You agree to provide accurate, current, and complete information and to keep it updated.
5.2 Account security. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at benjamin@fotlabs.xyz if you suspect unauthorised access.
5.3 One account per person. You may not create multiple accounts to circumvent limits, suspensions, or fees.
5.4 Account deletion. You may delete your account at any time from within the App. Deletion is permanent. See Section 20 (Termination) and our Privacy Policy for what happens to your data.
You agree not to use the Service to:
Organise, promote, or facilitate any event involving illegal activity, or that breaches any applicable law or regulation;
Host or promote events containing adult, sexually explicit, or obscene content;
Facilitate gambling, betting, or wagering, unless properly licensed and lawful;
Promote violence, hatred, discrimination, or harassment against any individual or group;
Sell tickets to events you do not have the right or ability to run;
Impersonate any person or entity, or misrepresent your affiliation with any person or entity;
Harvest, scrape, or bulk-collect Contact Cards or other User data for resale, marketing lists, or any purpose other than genuine personal or professional networking;
Send unsolicited commercial messages to Users whose Contact Cards you have obtained;
Infringe the intellectual property or other rights of any third party;
Upload malware, viruses, or harmful code;
Attempt to gain unauthorised access to the Service, other accounts, or connected systems;
Interfere with, disrupt, or place undue load on the Service.
7.1 Your content. You retain ownership of your User Content. By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt (for formatting and display purposes), and display that content solely to operate, provide, and improve the Service. This licence ends when you delete the content or your account, except for copies retained in backups or where we are required by law to keep them.
7.2 Your responsibility. You are solely responsible for your User Content and represent that you have all rights necessary to submit it.
7.3 Reporting and moderation. The Service includes tools allowing you to report objectionable content or behaviour, and to block other Users. We review reports and may remove content, restrict features, or suspend accounts. We aim to act on reports of objectionable content within 24 hours.
7.4 No obligation to monitor. We do not pre-screen User Content, and we are not obliged to monitor the Service. We may, however, remove or restrict any content at our discretion where we believe it breaches these Terms or applicable law.
This section governs the Card Scan and Card Trade features. Please read it carefully — it concerns other people's personal data.
8.1 Your own Contact Card. When you create a Contact Card about yourself and share it through a Card Trade, you consent to the recipient receiving and retaining the information on it.
8.2 Scanning other people's cards. When you scan a physical name card belonging to another person, you are collecting that person's personal data. You represent and warrant that:
The card was given to you voluntarily by that person, or you otherwise have that person's permission to record their details;
You will use the information only for genuine personal or professional networking purposes;
You will not add scanned contacts to marketing lists, sell or transfer them to third parties, or use them for unsolicited commercial communications, without that person's consent.
8.3 Your responsibility as data user. Where you scan, store, or share another person's details, you are responsible for complying with the Personal Data Protection Act 2010 and any other applicable data protection law in respect of that use. We process that data on your behalf as part of providing the Service. We are not responsible for your use of contact details you obtain through the Service.
8.4 Card Trades. When you trade a Contact Card with another User, the recipient receives a copy of that card. That copy sits in the recipient's account and is controlled by them. We cannot recall or delete a card once it has been shared, and deleting your own account does not automatically remove copies already held by other Users. If you want a recipient to delete a card, you must ask them directly.
8.5 Removal requests. If a person contacts us to say their details are held in the Service without their consent, we will take reasonable steps to locate and remove those details, and may contact the User holding them. Requests should be sent to benjamin@fotlabs.xyz.
8.6 Limits. Card Scan is subject to a limit of 50 scanned cards per account. Limits may be varied, and higher limits may be offered on paid plans.
This section applies to you when you act as a Host.
Before you can sell tickets or receive payouts, we may require identity verification, proof of address, bank account details, and any other information required by us or our Payment Processor for anti-fraud, anti-money-laundering, or regulatory purposes. We may refuse or revoke ticketing access at our discretion.
As a Host, you are solely responsible for:
Running the event as described in your listing;
The accuracy of your event listing, pricing, and any representations made to Attendees;
Obtaining any permits, licences, insurance, or approvals required for your event;
Setting out a refund policy and a working contact method in your event listing, responding to Attendee refund requests promptly, and honouring your stated policy;
Complying with all applicable laws, including consumer protection and data protection laws;
Providing Attendees with appropriate privacy notices for any additional information you collect from them.
We are not the organiser of your event. We do not verify events or Hosts beyond the checks described in Section 9.1, and we are not a party to the contract between you and your Attendees.
Free tickets are free. No Platform Fee is charged on tickets issued at no cost (RM 0.00).
For paid tickets, the Platform Fee is:
4.5% of the ticket price, subject to a minimum of RM 1.50 per ticket.
This fee is all-inclusive. It covers payment gateway and processing charges, ticket delivery, check-in tools, and payout to your bank account. We do not charge the Host any separate processing fee, setup fee, listing fee, or withdrawal fee.
The Platform Fee is calculated per ticket.
The Platform Fee is paid by the Attendee. It is added to the ticket price at checkout and shown to the Attendee as a separate line item before payment. The Host receives the full ticket price; the Platform Fee is not deducted from the Host's proceeds.
The Platform Fee is non-refundable in all circumstances, including where a ticket is refunded or an event is cancelled, postponed, or changed — see Section 11.5.
The Platform Fee is stated exclusive of Sales and Service Tax ("SST"). Where we are a registered person under the Service Tax Act 2018, service tax will be charged on the Platform Fee at the prevailing rate and shown separately.
You are solely responsible for determining, charging, collecting, and remitting any tax applicable to your own ticket sales, including any service tax on the admission or event itself. We act only as your collection agent (see Section 9.6) and do not provide tax advice. You should consult your own tax adviser.
When you sell tickets through the Service, you are the seller of the ticket and the counterparty to the Attendee. We act as your limited payment collection agent for the sole purpose of collecting Ticket Proceeds on your behalf and remitting them to you, net of amounts properly deducted under these Terms. Payment by an Attendee to us discharges that Attendee's payment obligation to you.
Attendees may pay using the payment methods we make available from time to time, which may include DuitNow QR, FPX online banking, e-wallets, and credit or debit cards. We may enable or disable individual payment methods at any time, including disabling Buy Now Pay Later. We may vary the Platform Fee by payment method on prior notice.
We may change the Platform Fee on 30 days' prior notice by email and in-App. Any change takes effect only for events published after the change comes into force. Events already published keep the fee that applied when they were published.
10.1 Timing. We will pay out Ticket Proceeds, net of the Platform Fee and any other amounts properly deducted, within five (5) to fourteen (14) days after the conclusion of your event, subject to our Payment Processor's settlement cycle.
10.2 Hold of funds. Ticket Proceeds are held until the event concludes. This protects Attendees and covers potential refunds, chargebacks, and disputes arising during the sale period.
10.3 Extended holds. We may extend a hold where:
Chargebacks, disputes, or refund requests remain unresolved;
Additional verification of your identity, bank details, or transactions is required;
We reasonably suspect fraud or a breach of these Terms;
We are required to do so by law, a regulator, or our Payment Processor.
We will tell you if we place an extended hold and why, unless legally prevented from doing so.
10.4 Minimum payout. Where the amount payable to you is below RM 100, we may hold it and combine it with your next payout. You may request release of a below-threshold balance at any time by contacting us, and we will release it within a reasonable period.
10.5 Bank details. You are responsible for providing accurate bank account details. We are not liable for delay, loss, or misdirection of funds caused by incorrect or outdated details you provide, and you may be required to bear reversal or re-processing charges resulting from them.
10.6 Currency. Payouts are made in Malaysian Ringgit (MYR).
10.7 No payout fee. We do not charge you a fee to receive your money.
11.1 Host refund policy and contact details. When creating an event, the Host must set out a refund policy and a contact method (such as an email address) in the event listing. The refund policy is displayed on the event page before purchase. Attendees seeking a refund must contact the Host directly using the contact method provided. The decision to grant or decline a refund within the stated policy rests with the Host.
11.2 Processing approved refunds. Where the Host approves a refund, the Host initiates it through the organiser portal by selecting the relevant paid ticket and clicking Refund. Our system then automatically processes the reversal through our Payment Processor to the Attendee's original payment method. The Host authorises us to process such refunds from Ticket Proceeds on their behalf.
11.3 Event cancelled or materially changed by the Host. If a Host cancels an event, or changes its date, time, or venue such that the ticket no longer delivers what was sold, the Host must refund the full ticket price to all affected Attendees. Where Ticket Proceeds are still held by us, the Host authorises us to process these refunds from held funds, and we may do so without further instruction from the Host. The Host may not retain any portion of the ticket price for cancelled tickets. The Platform Fee is not refunded (Section 11.5).
11.4 Platform discretion. Where a Host is unresponsive to refund requests, fails to process refunds owed under their stated policy or Section 11.3, or where we reasonably consider it necessary to prevent payment disputes or protect users, we reserve the right (but have no obligation) to process refunds to Attendees on the Host's behalf and at the Host's cost.
11.5 Platform Fee non-refundable. The Platform Fee paid by the Attendee at checkout is non-refundable in all circumstances, including Attendee-initiated refunds, Host-approved refunds, refunds processed under Section 11.4, and event cancellation, postponement, or material change under Section 11.3. A refund returns the ticket price only. The Platform Fee covers payment gateway charges and services incurred at the point of sale that cannot be recovered once a transaction has been processed. The Host must state clearly in the event's refund policy that the Platform Fee is non-refundable, and the Attendee is shown this before payment.
11.6 Refunds processed through the Service only. All refunds must be processed through the Service and our Payment Processor, so that the original transaction is reversed to the Attendee's original payment method. Hosts must not refund Attendees by separate bank transfer or other means outside the Service; such payments do not reverse the original charge, do not count as refunds under these Terms, and do not protect the Host or the Company from payment disputes on the original transaction.
11.7 Recovery. If Ticket Proceeds have already been paid out when a refund is processed, you authorise us to deduct the refunded amount from future payouts, or to invoice you for it, and the shortfall is payable on demand.
11.8 Statutory rights. Nothing in this Section limits any right an Attendee has under the Consumer Protection Act 1999 or other applicable law.
11.6 Refunds processed through the Service only. All refunds must be processed through the Service and our Payment Processor, so that the original transaction is reversed to the Attendee's original payment method. Hosts must not refund Attendees by separate bank transfer or other means outside the Service; such payments do not reverse the original charge, do not count as refunds under these Terms, and do not protect the Host or the Company from payment disputes on the original transaction.
11.7 Recovery. If Ticket Proceeds have already been paid out when a refund is processed, you authorise us to deduct the refunded amount from future payouts, or to invoice you for it, and the shortfall is payable on demand.
11.8 Statutory rights. Nothing in this Section limits any right an Attendee has under the Consumer Protection Act 1999 or other applicable law.
12.1 Hosts are responsible for chargebacks, payment disputes, and reversed transactions relating to their events, including any fee or penalty imposed by our Payment Processor or a financial institution.
12.2 We may recover chargeback amounts and associated fees by deducting them from pending or future payouts, by invoicing you, or by any other lawful means.
12.3 You agree to cooperate promptly in responding to chargebacks and disputes, including providing documentation needed to contest illegitimate claims.
12.4 Where your account attracts repeated or significant chargebacks, or where you cancel an event and fail to fund refunds, we may suspend your ticketing access, freeze pending payouts, and refund affected Attendees directly from held Ticket Proceeds. We may also extend payout holds or terminate your account.
You authorise us to deduct or set off from Ticket Proceeds, held funds, or future payouts any amount you owe us, including Platform Fees and applicable taxes, refunds processed on your behalf, chargeback amounts and associated fees, and any other amount properly due under these Terms. Where those amounts exceed available funds, the shortfall remains payable by you on demand.
14.1 Our property. The Service, including all software, designs, text, graphics, and interfaces, is owned by or licensed to the Company and protected by intellectual property laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the App on devices you own or control, for your own personal or internal business use.
14.2 Restrictions. You may not copy, modify, distribute, sell, lease, reverse-engineer, or create derivative works from the Service, except to the extent this restriction is prohibited by applicable law.
Our collection and use of personal data is governed by the SOUR App Privacy Policy, which forms part of these Terms.
Where you collect personal data from Attendees or scan another person's name card, you act as a data user in your own right and are responsible for complying with the Personal Data Protection Act 2010, including providing notices and obtaining any necessary consent.
The Service integrates third-party services, including our Payment Processor, cloud hosting, email delivery, and authentication providers. Your use of those services may be subject to their own terms. We are not responsible for third-party services or for content on third-party sites linked from the Service.
The following applies where you obtained the App from the Apple App Store:
These Terms are between you and the Company only, not with Apple. Apple is not responsible for the App or its content.
Apple has no obligation to furnish any maintenance or support for the App.
If the App fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any). To the maximum extent permitted by law, Apple has no other warranty obligation in respect of the App.
Apple is not responsible for addressing any claim by you or a third party relating to the App, including product liability, regulatory non-compliance, or consumer protection claims.
Apple is not responsible for investigating, defending, settling, or discharging any third-party claim that the App infringes intellectual property rights.
You represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
To the fullest extent permitted by applicable law, the Service is provided "as is" and "as available", and we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Service will be uninterrupted, secure, or error-free, that results obtained from it will be accurate, or that defects will be corrected.
We do not organise, endorse, verify, or guarantee any event listed on the Service, or the identity, conduct, or reliability of any Host, Attendee, or other User. You interact with other Users, and attend events, at your own risk.
Nothing in this Section excludes or limits any guarantee, warranty, or right that cannot lawfully be excluded, including under the Consumer Protection Act 1999.
To the maximum extent permitted by applicable law:
19.1 We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business, or goodwill, arising from or in connection with these Terms or the Service.
19.2 Our total aggregate liability for all claims arising in any twelve-month period is limited to the greater of (a) the total Platform Fees you paid us in that period, or (b) RM 500.
19.3 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under Malaysian law, including under the Consumer Protection Act 1999.
You agree to indemnify us against claims, losses, and reasonable costs arising from your breach of these Terms, your unlawful conduct, your infringement of third-party rights, your event (including Attendee claims, refunds, and chargebacks), or your use of contact details obtained through the Service.
This indemnity applies only to the extent the claim arises from your act or omission, and does not apply to loss caused by our own breach or negligence. Nothing in this Section requires you to indemnify us in a manner prohibited by the Consumer Protection Act 1999.
21.1 By you. You may stop using the Service and delete your account at any time from within the App.
21.2 By us — immediately. We may suspend or terminate your access without notice where you materially breach these Terms, where we reasonably suspect fraud or unlawful conduct, where your account attracts repeated chargebacks, or where required by law, a regulator, or our Payment Processor.
21.3 By us — on notice. We may terminate your account for any other reason on 30 days' written notice to your registered email address. Where you have a published upcoming event, we will allow it to conclude and will pay out proceeds due in the normal way.
21.4 Effect. On termination, your access ends, outstanding amounts become immediately payable, and pending payouts may be held for a reasonable period to cover potential chargebacks. Data handling on termination is described in the Privacy Policy.
21.5 Survival. Sections concerning intellectual property, fees already incurred, set-off, chargebacks, disclaimers, limitation of liability, indemnity, and governing law survive termination.
We may update these Terms. Where a change is material, we will give you at least 14 days' notice in-App or by email before it takes effect. If you do not agree to the change, you may delete your account before it takes effect. Continued use after the effective date constitutes acceptance.
23.1 Governing law. These Terms are governed by the laws of Malaysia.
23.2 Good faith resolution. If a dispute arises, please contact us first at benjamin@fotlabs.xyz. We will try in good faith to resolve it within 30 days.
23.3 Consumer claims. If you are a consumer, nothing in these Terms prevents you from bringing a claim before the Tribunal for Consumer Claims Malaysia (Tribunal Tuntutan Pengguna Malaysia) where your claim falls within its jurisdiction.
23.4 Courts. Subject to Section 23.3, disputes not resolved under Section 23.2 are subject to the non-exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia.
24.1 Entire agreement. These Terms and the Privacy Policy constitute the entire agreement between you and us regarding the Service.
24.2 Severability. If any provision is held invalid or unenforceable, the remaining provisions continue in full force.
24.3 Waiver. Our failure to enforce any provision is not a waiver of it.
24.4 Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets, on notice to you.
24.5 Force majeure. We are not liable for failure or delay caused by circumstances beyond our reasonable control.
413 Labs Sdn Bhd (trading as FOT Labs) Company No. 202601003992 Email: benjamin@fotlabs.xyz
These Terms of Service were last updated on 4 September 2026.
© 413 Labs Sdn Bhd, trading as FOT Labs. All rights reserved.